Creel Terms and Conditions
Introduction
These Terms and Conditions (“Terms”) govern the use of services provided by Creel (“Company”). By subscribing to or utilizing the Company’s services, the customer (“Customer”) agrees to be bound by these Terms. If the Customer does not agree to these Terms, they must immediately cease using the Company’s services.
Services Provided
The Company offers the following services related to competitor intelligence and market analysis:
2.1 Competitor Intelligence Tool: A service that provides actionable insights on local competitors’ inventory changes, pricing, best-selling vehicles, and market trends. The information provided is sourced from publicly available data.
User Responsibilities
The Customer agrees to the following responsibilities:
3.1 Accuracy of Information: The Customer is responsible for ensuring the accuracy and completeness of all information provided to the Company, including but not limited to account credentials and data preferences. The Customer must promptly update any changes to their information as necessary.
3.2 Credential Management: The Customer is responsible for maintaining the confidentiality of their account credentials and ensuring secure access to their data. The Customer must notify the Company immediately in the event of unauthorized access or a security breach.
3.3 Reviewing Insights: The Customer acknowledges that the insights provided by the Competitor Intelligence Tool are based on publicly available data and may require regular review for continued relevance. The Customer is responsible for reviewing and utilizing the insights accordingly.
Liability
4.1 Limitation of Liability: The Company shall not be held liable for any inaccuracies, errors, or omissions in the content generated by its services, including but not limited to competitor intelligence reports. The Customer assumes full responsibility for reviewing and acting on the insights provided.
4.2 Third-Party Platforms: The Company shall not be liable for any issues arising from the performance, availability, or functionality of third-party platforms used to gather public competitor data.
Account Security
The Customer is responsible for maintaining the security of their account credentials and must take all necessary precautions to protect their data. The Customer agrees to notify the Company immediately if they become aware of any unauthorized access or suspicious activity on their account.
Termination
The Company reserves the right to terminate or suspend the Customer’s access to its services, without prior notice, in the event that the Customer breaches these Terms or engages in any activity that is deemed harmful to the Company’s business or reputation.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts within said jurisdiction.
Money-Back Guarantee Policy
8.1 Scope and Applicability: The Money-Back Guarantee Policy (“Policy”) applies solely to the initial thirty (30) days of the Customer’s subscription (“Initial Term”). Refunds are considered only for service failures directly attributable to the Company, under the conditions specified herein.
8.2 Eligibility Criteria: Refunds may be considered if the Customer experiences a failure of the services as expressly advertised, attributable solely to the Company. The services covered and corresponding refund eligibility include, but are not limited to:
- Competitor Intelligence Tool: Failure to deliver competitor data as agreed.
8.3 Exclusions: Refunds shall not be issued for the following circumstances:
- Failure to achieve specific business outcomes, such as increased sales or market share.
- Errors or failures resulting from the Customer’s misuse or failure to follow provided guidelines.
- Issues arising from third-party platform outages or disruptions.
- Minor discrepancies that do not materially impair the service’s overall performance.
8.4 Apportionment of Refunds: Refunds shall be apportioned based on the specific service(s) that failed to perform as advertised. The amount refunded shall correspond only to the portion of the subscription fee related to the affected service(s), as determined by the Company.
8.5 Refund Request Procedure: The Customer must submit a written refund request within the Initial Term to contact@getcreel.com, detailing the service failure. The Company will review the request, and if deemed valid, issue a refund based on the apportionment outlined above.
8.6 Final Provisions: The issuance of a refund does not constitute a waiver of the Company’s rights under applicable law or contract. The Company reserves the right to modify or terminate this Policy at any time, with or without prior notice. This Policy is governed by the laws of the jurisdiction in which the Company operates.
Contact Us
For any questions regarding these Terms or the Money-Back Guarantee Policy, the Customer may contact the Company at contact@getcreel.com.