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Terms and Conditions

Creel Terms and Conditions

  1. Introduction
    These Terms and Conditions (“Terms”) govern the use of services provided by Creel (“Company”). By subscribing to or utilizing the Company’s services, the customer (“Customer”) agrees to be bound by these Terms. If the Customer does not agree to these Terms, they must immediately cease using the Company’s services.
  2. Services Provided
    The Company offers the following services related to Facebook Ads and Facebook Marketplace automation:

2.1 FBMP Smartposter: A social marketplace management service that automates posting content on Facebook Marketplace. The service requires access to the Customer’s Facebook account for the purpose of posting listings.

2.2 Facebook Ads Automation: The Company offers tools and services for automating Facebook Ads campaigns, including ad creation, targeting, optimization, and reporting. This service requires access to the Customer’s Facebook Ads Manager and account.

  1. User Responsibilities
    The Customer agrees to the following responsibilities:

3.1 Accuracy of Information: The Customer is responsible for ensuring the accuracy and completeness of all information provided to the Company, including but not limited to Facebook account credentials and ad targeting preferences. The Customer must promptly update any changes to their information as necessary.

3.2 Credential Management: The Customer is responsible for maintaining the confidentiality of their account credentials and ensuring secure access to their Facebook Ads Manager and Marketplace accounts. The Customer must notify the Company immediately in the event of unauthorized access or a security breach.

3.3 Monitoring Campaigns and Listings: The Customer acknowledges that automation tools may generate ads or posts that require monitoring and adjustment. The Customer is responsible for reviewing and approving Facebook Ads and Marketplace posts generated through automation.

  1. Liability

4.1 Limitation of Liability: The Company shall not be held liable for any inaccuracies, errors, or omissions in the content generated by its services, including but not limited to Facebook Ads or Marketplace listings. The Customer assumes full responsibility for reviewing and approving all content before it is published.

4.2 Third-Party Platforms: The Company shall not be liable for any issues arising from the performance, availability, or functionality of third-party platforms, including but not limited to Facebook and Facebook Marketplace.

  1. Account Security
    The Customer is responsible for maintaining the security of their account credentials and must take all necessary precautions to protect their Facebook Ads Manager and Marketplace accounts from unauthorized access. The Customer agrees to notify the Company immediately if they become aware of any unauthorized access or suspicious activity on their account.
  2. Termination
    The Company reserves the right to terminate or suspend the Customer’s access to its services, without prior notice, in the event that the Customer breaches these Terms or engages in any activity that is deemed harmful to the Company’s business or reputation.
  3. Governing Law
    These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts within said jurisdiction.
  4. Money-Back Guarantee Policy

8.1 Scope and Applicability: The Money-Back Guarantee Policy (“Policy”) applies solely to the initial thirty (30) days of the Customer’s subscription (“Initial Term”). Refunds are considered only for service failures directly attributable to the Company, under the conditions specified herein.

8.2 Eligibility Criteria: Refunds may be considered if the Customer experiences a failure of the services as expressly advertised, attributable solely to the Company. The services covered and corresponding refund eligibility include, but are not limited to:

  • FBMP Smartposter: Failure to meet the agreed posting frequency on Facebook Marketplace.
  • Facebook Ads Automation: Failure to launch or optimize Facebook Ads campaigns as agreed.

8.3 Exclusions: Refunds shall not be issued for the following circumstances:

  • Failure to achieve specific business outcomes, such as lead generation or sales.
  • Errors or failures resulting from the Customer’s misuse or failure to follow provided guidelines.
  • Issues arising from third-party platform outages or disruptions (e.g., Facebook platform outages).
  • Minor discrepancies that do not materially impair the service’s overall performance.

8.4 Apportionment of Refunds: Refunds shall be apportioned based on the specific service(s) that failed to perform as advertised. The amount refunded shall correspond only to the portion of the subscription fee related to the affected service(s), as determined by the Company.

8.5 Refund Request Procedure: The Customer must submit a written refund request within the Initial Term to contact@getcreel.com, detailing the service failure. The Company will review the request, and if deemed valid, issue a refund based on the apportionment outlined above.

8.6 Final Provisions: The issuance of a refund does not constitute a waiver of the Company’s rights under applicable law or contract. The Company reserves the right to modify or terminate this Policy at any time, with or without prior notice. This Policy is governed by the laws of the jurisdiction in which the Company operates.

  1. Contact Us
    For any questions regarding these Terms or the Money-Back Guarantee Policy, the Customer may contact the Company at contact@getcreel.com.